Support

We're here to help. Find answers to common questions below or reach out to us directly.

Frequently asked questions

Quick answers to common questions about our services.

How do I earn money with EarnCashUp?

Open the offer wall, pick a game or app, install it and play. Every offer lists what it pays: an amount the moment it installs, and more for reaching the milestones inside the game. Rewards are added to your EarnCashUp balance as you complete them.

When is a reward added to my balance?

The install reward is usually credited within seconds of opening the app for the first time. Milestone rewards appear once our partner confirms the step, normally within a few minutes but sometimes up to 24 hours.

An offer was not credited. What can I do?

Make sure you installed the app through the EarnCashUp link on the same device, had never installed that app before, and opened it after installing. If a reward is still missing after 24 hours, email us the offer name, the date and the step you completed and we will look into it.

How do I cash out?

Once your balance reaches $50.00, open Balance and request a payout by PayPal or Amazon gift card. Payouts are sent within 48–72 hours once approved.

What is the streak?

Your streak counts the days in a row you earned something. It stays alive for 24 hours after your last reward, and the app reminds you before it ends.

How does Invite & earn work?

Share your personal invite link. When a friend signs up through it and receives their first payout, you get a bonus credited to your balance.

How do I turn notifications on or off?

Notifications tell you when your balance changes and remind you about offers you started. Turn them on or off in your phone's settings under Notifications → EarnCashUp. Wallet pass messages are controlled in the Apple Wallet or Google Wallet app.

How do I delete my account?

Log in and open earncashup.com/delete-account (in the app: Balance → Delete account). The account is removed immediately. If you can no longer log in, send a deletion request by email; it is handled within 30 days.

Contact us

Can't find what you need? Email us at support@earncashup.com and include the email address of your EarnCashUp account so we can find it quickly. We answer within two business days.